How to Order Jewelry from Lulugem

At Lulugem, we value our customers satisfaction.  Every order is handled with care and attention. 

Every piece of jewelry you order from us is packaged in a beautiful organic jewelry box wrapped with a ribbon.

That's not all.  Every jewelry box comes in a padded box with a handwritten thank you note and a simple surprise.

Contact Info


Pricing

All prices are in US dollars.

Shipping

All orders shipped to USA & Canada over $35+ qualify for FREE shipping.

Expect orders to arrive within 3-7 business days after shipping confirmation.

All other International orders of $150 plus will qualify for FREE shipping, for any lesser amount orders please contact us for shipping rates. 

Payments

We conveniently accept payments by Visa, MasterCard, American Express and Paypal.

Taxes

Canadian residents are subject to taxes.

Returns

We accept returns within 10 days of Shipping. Clients are responsible for return shipping fees.

To return your order, please include the item, as well as any gift with purchase. You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package.

Please address all returns to:

2159 Kenneth-Patrick, Montreal,Qc, Canada, H4R-0M2

Refunds

You will receive an email notification from Lulugem when we receive and process your return. Please allow up to 10 days for your refund to be processes.